Refund policy
Return and Refund Policy
We offer a 30-day money-back guarantee. You have 30 days after receiving your order to request a return.
Eligibility
To qualify for a return, the product must be returned with all included batteries, chargers, cables, accessories, and packaging. The item may be opened and reasonably tested, but it must not be damaged through misuse, modification, neglect, or improper handling.
Proof of purchase is required.
Starting a Return
To request a return, contact us at pierce@goforay.com before sending the product back.
Approved returns will include a shipping address to be included in the email.
Items returned without prior authorization may not be accepted.
Return Shipping
For products that are defective, damaged in transit, or incorrectly shipped, FORAY will provide a prepaid return label or another appropriate resolution.
For returns based on preference or a change of mind, the customer is responsible for return shipping costs. Original shipping charges, if any, are not refundable.
Damaged, Defective, or Incorrect Orders
Inspect your order after delivery and contact us promptly if it arrives damaged, is defective, or contains the wrong item. Include your order number and photographs when possible so we can evaluate the issue and resolve it.
Exceptions
We cannot accept returns for:
- Products damaged through misuse, modification, neglect, or improper handling
- Missing batteries, chargers, cables, accessories, or major product components
- Gift cards
- Items clearly identified as final sale before purchase
Sale or promotional pricing alone does not make an item final sale.
Exchanges
We do not process direct exchanges. Return the original product through the normal return process and place a separate order for the replacement item.
Refunds
We will notify you after receiving and inspecting the return.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the refund.
Contact pierce@goforay.com if more than 15 business days have passed since your refund was approved.